Big Bus Tours (Dubai)

Welcome to the city that has it all. Hop on our Dubai bus tour to experience a true fusion of traditional Arabian charm and futuristic dynamism. Enjoy panoramic views of Dubai's dramatic skyline, perfect sandy beaches and the world’s tallest building. Hop off to explore historical... read more

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Refund Policy

Upon receiving a confirmation email from Soporella, customers have 24 hours to request a full refund. Any subsequent requests after that time period will no longer be accepted unless an issued Soporella ticket is refused as an illegitimate method of acceptance.

*Please note that valid ID is required from the ticket purchaser, if you are declined entrance due to the failure of producing ID then this cannot be tolerated as a refundable cause.


Customers purchasing through Soporella will receive their E-ticket via email.

We then ask the ticket holder to print out their E-ticket and present it along with the credit card used to complete the purchase. The customer should present their E-ticket to a Big Bus uniformed member of staff, at the preferred boarding point. The member of staff will exchange the E-ticket for a valid ticket to travel.

  • Alternatively customers can provide a valid photo ID of the 'Lead Traveler', whose name is printed on the E-ticket.
  • The Big Bus Company reserves the right to refuse any E-tickets presented without either credit card or photo ID.


Please download the pdf to view the Big Bus disclaimer.


Tickets will only be booked upon receiving a confirmation email from Soporella.

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