Soporella.com is offering entry passes to a wide variety of Destinations. These Destinations each have different return policies. The respective Destinations return policy will be send to you either with your ticket or booking confirmation. Refunds will be done only through the Original Mode of Payment.
Entry passes, incl. all other bookings will be confirmed electronically after you completed the purchase process. The relevant entry pass will be sent to you electronically after the purchase process is completed. It is therefore imperative that your e-mail address is correctly inserted.
The validity of your ticket depends on the type of ticket you have purchased:
- Dated tickets: Benefit from lower rates if you tell us when you are visiting the Park. These tickets are valid on the date you specify +/- 3 days.
- Non dated ticket: maximum flexibility; these tickets are valid for six months from date of purchase.
Park Terms and Conditions of Entry
Entry into to the Park is subject to the Park’s terms and conditions of entry set out below:
- All guests must adhere to ride rules and regulations and follow all instructions by Park employees.
- Children aged four and above require a valid ticket to gain entry into the Park. All children under 12 years old must be accompanied by an adult over 18 years old and each must have their own ticket.
- Government issued photo identification may be required to show proof of age.
- Guests are prohibited from bringing food and drinks into the Park.
- Admission to the Park is at the guest’s sole risk. You agree that neither Farah nor its sponsors, affiliates, landowners, lessees, staff, agents or representatives (“Associated Entities”) will be liable for any loss, injury or damage sustained within or around the Park (except in instances of death or personal injury caused by our direct negligence, and except to the extent that such liability cannot be disclaimed under UAE law).
- Farah reserves the right to deny admission or remove a guest(s) from the Park for any reason, including non-compliance with the Park’s terms and conditions of entry.
The park requires advance bookings. Tickets will only be confirmed as booked once you received a confirmation email from Soporella. Such confirmation might take 24 to 48 hours.